Returns & Exchanges
Kyle and Vivian we offer a 'goodwill' returns policy which gives you 7 days （begin with the date when you received） to return or exchange an item bought online with a valid receipt or parcel summary document. Meanwhile, all the packaging and products should be in good condition; not been washed and worn; have internal and external labels and not affect the re-sale. If you have any questions about the products and sizes, you are very welcome to contact us before purchase. Thank for your cooperation!
All International returns are subject to 30 days guarantee for refund or exchange, all postal cost should be borne by the customer. Kyle andVivian will not be liable for any damage or loss on the 'goodwill' beyond our30 days policy.
Products that are excluded from the Return & Exchange Policy
According to the safety and health problems of kids, all giftsets and personal undergarments （E.g Sleeping bag/ Swaddle) are excluded from our Return & Exchange Policy. Those products that excluded from our return and exchange policy are shown at the information section of the product page. Besides, products that on sales are also excluded from the goodwill policy. Therefore, please read carefully before your purchase. Thank you very much again for understanding and we hope you all enjoy shopping with us!
*The final decision regarding the exchange and return policy are all decided by Kyle and Vivian Limited
Kyle and Vivian Limited