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Shipping & Return Policy

Shipping


Shipping Discount

Enjoy free shipping within HongKong when you spent HKD 500 or above.

Enjoy free shipping to Taiwan/Macau when you spent HKD 800 or above

Enjoy free international shipping when you spent HKD 5,000 or above.


Shipping Policy

Kyle & Vivian aims to provide the best and most reliable delivery service to our customers. All Our Hong Kong Shipment will be delivered by the delivery service of S.F Express and S.F Plus. Hong Kong Delivery  normally takes around 1-3 days time (from the day of dispatch). Since all the products are in stock,   All orders are usually dispatch within 24 hours.


Returns & Exchanges

Kyle and Vivian we offer a 'goodwill' returns policy which gives you 14 days begin with the date when you received to return or exchange an item bought online with a valid receipt or parcel summary document. Meanwhile, all the packaging and products should be in good condition; not been washed or worn; have internal and external labels and not affect the re-sale. If you have any questions about the products and sizes, you are very welcome to contact us before purchase. Thank for your cooperation!

International Returns policy

All International returns are subject to 30 days guarantee for refund or exchange, all postal cost should be borne by the customer. Kyle and Vivian will not be liable for any damage or loss on the 'goodwill' beyond our30 days policy.

Products that are excluded from the Return & Exchange Policy

According to the safety and health problems of kids, all gift sets and personal undergarments (E.g Sleeping bag/ Swaddle) are excluded from our Return & Exchange Policy.  Therefore, please read carefully before your purchase. Thank you very much again for understanding and we hope you all enjoy shopping with us!

*The final decision regarding the exchange and return policy are all decided by Kyle and Vivian Limited

Kyle and Vivian Limited